Disclosure Information

Lisa O’Neill, Carolyn Rigarlsford, Taryn O’Connor, Hannah Stokes, Kelly Ruiterman and Riana DeMenech are Financial Advisers so you can be assured of a high standard of service.

You can check registration details at www.fspr.govt.nz

To view the disclosure document for Kapiti Mortgages & Insurance, view the link below:

For our Privacy Policy, please view this via the link below:

For further information, please Contact us.

What should you do if something goes wrong?

If you have a problem, concern, or complaint about any part of our service, please tell us so we can try to resolve things. You may contact our internal disputes service by telephoning Lisa O’Neill on 04 297 0927, by email at lisa@kapitimortgages.co.nz, or in writing to PO Box 2192, Raumati Beach.  We will aim to come back to you within 2 working days of receipt the complaint.

Independent Complaint Resolution scheme

If we cannot agree on how to resolve the complaint, you can contact Financial Services Complaints Limited (FSCL).  FSCL are an independent, not-for-profit, external dispute resolution scheme approved by the Minister of Consumer Affairs.  FSCL’s service does not cost you anything and they will help resolve the complaint.

You can contact FSCL:

• by calling 0800 347 257
• by emailing complaints@fscl.org.nz
• through FSCL’s website: www.fscl.org.nz
• writing to:

FSCL
PO Box 5967
WELLINGTON 6011

Servicing The Greater Wellington Region…Plus More

Kapiti Mortgages and Insurance is based in Paraparaumu, on the Kapiti Coast.  We service and support clients throughout the greater Wellington region including Paraparaumu, Kapiti Coast, Wellington city, Porirua, Lower Hutt, Upper Hutt and the Horowhenua region.  We also service clients around the rest of NZ and worldwide by e-mail and phone.

Contact Us